Department(s)
Course Description
Measurement, Plan, and Action. This course will take the basic concepts of Customer Service taught in BUS 166 and allow students to measure the outcome that it has on customers. With the results of these surveys, individuals will then be able to formulate a customer service plan and then put this plan into action.
Semester Offering
Winter Semester Only
Is this course available online? Note: Some asynchronous courses require on-site testing.
Yes